SHIPPING & DELIVERY
All of our orders are shipped via Royal Mail Ltd, please allow 24 hours before tracking your order on their website. We include shipping insurance for all of our orders, should anything happen out of our control.
Can I Make Changes to My Order?
Once we have placed your order, you cannot make any changes to it as we will have already packaged it ready for shipping.
Can I Cancel My Order?
For custom orders, it cannot be cancelled unless it hasn't been made yet. Please refer to our Custom Orders Terms & Conditions to read about this. For ready made products, they can be cancelled if we have not shipped it yet, please email us promptly at email@example.com to cancel a ready made product.
What Should I Do if I Receive an Incorrect Order or Faulty Item?
You should email us at firstname.lastname@example.org to discuss any problems with your order. If it is faulty, we will likely ask you to provide photographic evidence to check.
Lost or Damaged Packages
We are not liable for any lost or damaged packages that are handled by Royal Mail Ltd however, we will be more than happy to chase up any problems with Royal Mail and offer help in that way. Please email us at email@example.com.
Orders from the UK have free shipping and will be sent via first class tracked and signed for. For custom orders, it will be sent via Royal Mail Special Delivery Guaranteed by 1pm.
We offer Standard Shipping and Express shipping options for ready-to-made orders only, depending on the selected country. For Custom Orders, we only send via International Tracked and Signed as they are more valuable packages and we want to ensure it arrives to you safely and with good timing. For ready-made products, shipping options will come up during the checkout process.
Estimated Shipping Time
These are the estimated shipping times from Royal Mail, therefore we cannot guarantee it will arrive on the estimated time frame. Any packages that arrive later than their estimated time, please email us at firstname.lastname@example.org so we can locate where your package is at. For international shipping, please allow 1 month waiting time due to Covid 19 restrictions.
UK: (First Class Tracked & Signed For): 2-3 working days | Special Delivery Guaranteed by 1pm: Next working day by 1pm
Europe: (Standard Shipping) 3-5 working days | Express Shipping: 3-5 working days for Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria and Luxembourg is 3-4 working days
Worldwide: (Standard Shipping) 6-7 working days | Express Shipping: 5-7 working days
Customs & Import Taxes
Buyers are responsible for any import or custom taxes that may apply.